Smoky Mountain Vacation Rental Guidelines

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PAYMENT: Payment in full is due 4 weeks prior to your check-in date. You may do so with the credit card on file or call the office for other arrangements. Once your balance is paid in full, you may receive directions directly to your rental cabin.

CHECK IN TIME: Check in time is after 3:00 PM unless other arrangements are made.. Maximum number of occupants is to be strictly observed unless special arrangements are made with agency.

CHECK OUT TIME: All tenants must be checked out by 10:00 AM. NO EXCEPTIONS! We must have time to get the unit ready for next guests, and cleaning crew must have time to travel between several cabins. Keys are to be left in lockbox. (punch code, open, return key to lockbox housing and replace cover)

LATE ARRIVAL: We will be happy to leave a packet containing keys and directions to the cottages for you, providing you have paid rental balance and tax in full.

MAPS & KEYS: Should you be meeting others coming from other directions for your vacation, please request additional maps and keys to be provided for them.

TENANT RESPONSIBILITIES: Each unit is supplied with dishes, cookware, eating utensils, bed & bath linens and towels. The guest is responsible for all paper products, toilet paper, paper towels, trash bags, coffee filters, aluminum and plastic wraps. Also soap products, bath soaps, dish soaps, laundry soap. The guest is required to wash all dishes, and dispose of all trash. If you require special amenities such as a particular bed size, air conditioning, etc., it is your responsibility to request these when your reservation is made. We cannot change a particular house to suit your needs, however if you call in advance we can possibly change you to another unit. Guests are responsible for checking their arrival and departure date and amenities, prior to arrival. Changing units upon arrival will cause forfeiture of prepaid rent and/or may result in additional expenses depending on the unit chosen. Please treat the unit as if it is your own, but do not re-arrange the furnishings, pictures or beds; to do so is considered damage and will result in a charge to your security deposit. Please leave unit as you found it. Cherokee Log Cabins will not be responsible for items left in a home by guests. If asked by a guest to find and return any item(s) left in a rental, those items will be returned by mail, COD, with a service charge of $15.00 added to the total. Please leave unit as you found it being sure to wash and put away dishes and take out the trash.

PETS: Most units do not allow pets. For the few that allow, there will be an extra NON-REFUNDABLE FEE OF $50.00. (no more than 1 pet). If a pet is taken into a home advertised as "NO PETS", tenant is subject to a $200.00 cleaning fee and eviction without refunds unless prior arrangements are made with the agency

FIREPLACE'S: Firewood is not furnished, but can be picked up at local stores.

PHONE: Please, NO LONG DISTANCE CALLS. Make sure you bring your calling card.

MESSAGES: We do not deliver messages, except in case of extreme emergency.

SECURITY DEPOSITS: Your security deposits is not to be considered part of your rent. This is simply security for the unit to repair damages, replace missing contents, or to reimburse owner or agent for expenses resulting from agreement violations. In the event of damage, theft or the need for excessive cleaning, this security deposit will be used. Charges could exceed the security deposit. Please note that hot tub covers are fragile and have a replacement cost of $350.00. Damages, etc. that occur during your stay will be charged to you. Also your security deposit is used to confirm your reservation. Security deposit refund will be payable to party on confirmation and will be refunded within a 30 day period from date of checkout.

CANCELLATION: A refund will be issued only after this office has recieved 30 days advance written notice of your cancellation. We will issue a refund of your deposit, minus a $50 cancellation charge, for reservations cancelled 30 days prior to your arrival date. Deposits and fees for reservations cancelled less than 30 days prior to your arrival date are non-refundable, but may be applied to a future reservation within a year without penalty up to 14 days prior to arrival. Refunds are not provided for nights removed less than 30 days prior to guest arrival. Only the guest named on the rental agreement may cancel or make changes to a reservation.

TRASH: Failure to remove trash from your unit on departure will result in a $15.00 charge per bag for trash that must be picked up or bagged. That will be deducted from your security deposit.

DISHES: Failure to do dirty dishes in your unit will result in a $15.00 charge per sink load. That will be deducted from your security deposit.

MAINTENANCE: We perform regular maintenance on all cabins and make every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, satellite TV, fireplaces, etc. may malfunction on occasion and while we cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. Please report all maintenance issues immediately.

HOT TUBS: Please leave the bromine floater/dispenser in the hot tub at all times. There are health risks associated with the use of hot tubs—use with discretion and at your sole responsibility. Do Not Stand or Sit On The Hot Tub Covers, they will break and you will be charged for the damage. Please note that hot tub covers are fragile and have a replacement cost of $350.00. When not using the hot tub, Please leave the cover on so the hot tub will stay warm and debris/trash will stay out. Please shower before using the hot tub as some body lotions, etc. mixed with the hot tub chemicals can cause a rash on your skin. We assume no responsibility for any occurence associated with hot tub usage.

WEATHER: While we will assist you in any way we can, we do not offer discounts or refunds if you are unable to arrive to your unit because of weather conditions, but you may reschedule your dates, subject to availability. We will make every effort to accommodate you due to weather.

PESTS AND ENVIRONMENT: To ensure the best guest experience, we perform regular pest control maintenance on all of our cabins. Because our cabins are located in wooded and mountain areas we cannot guarantee that they will be pest free. We do not offer refunds or discounts for pests including ladybugs. Unfortunately, ladybugs, which are harmless and considered good luck by some, are a part of our environment and we are unable to prevent them from occasionally visiting our cabins.

REFUND POLICY: We will do everything we can to make sure your cabin is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. As in any home, malfunctions occasionally happen and no refunds will be issued for early departure due to malfunctions in equipment (i.e. hot tubs, televisions, satellites, stereos, VCR/DVD, etc.), pests or any weather conditions.

We hope you enjoy your stay and find that dealing with us has been a pleasure.

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For Reservations 1-828-508-6484
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DISCLAIMER:

(A) We are not responsible or liable for renter (a) loss or theft of any of the renter's personal property, accidents, injury or damage of nature from and cause to renter(including guests, or invitees: or acts of GOD, (b)weather or road.

(B) This information on this sheet is an accurate representation of the rules as describe above, as with all rules they are subject to change without notice.

We hope you enjoy your stay and find that dealing with Yellow Rose Realty has been a pleasure.

DISCLAIMER:

(A) Yellow Rose Property Management is a rental agency, which rents for owners. The agency is not responsible or liable for renter (a) loss or theft of any of the renter's personal property, accidents, injury or damage of nature from and cause to renter(including guests, or invitees: or acts of GOD, (b)weather or road.

(B) This information on this sheet is an accurate representation of the rules as describe above, as with all rules they are subject to change without notice. It is your responsiblity to ask for a sheet pertaining to the rules and regulation upon your arrival.

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